Is this the government?
No. EarlierNow is an independent service, not CBP or any other government body. We read CBP's public scheduler and tell you when a slot opens. You can check and book free on CBP's site, ttp.cbp.dhs.gov.
Free alert vs $19 watch: what's the difference?
The free alert is email only, for one center, checked every hour, and runs 30 days after you confirm (a pop-up event: up to 30 days or until it ends). Every center page has one. The $19 watch checks every 4 minutes, can text you if you opt in, and refunds itself if no alert is sent.
Do you book for me?
No. We never log in or book for anyone, and we never ask for your Trusted Traveler Programs login. The alert gives the center, date and time, and you book it yourself on CBP's site.
What if nothing opens?
If we send no alert before your $19 watch ends, you get a full refund automatically. You don't need to ask. A watch for one center runs 30 days. The free alert costs nothing, so there is nothing to refund.
If I get an alert but miss the slot, am I still charged?
Yes. An alert counts, even if the slot is gone before you book it, so the watch is not refunded. Slots are often taken within minutes. Your watch keeps running until it ends, and we alert you about new slots at most once an hour.
Can I go to a different center?
Yes. You can do your Global Entry interview at any Global Entry enrollment center, not only the one nearest you. Each center page lists the nearest centers with openings, and the wait-times page compares every center.
How do I cancel?
Use the link in your confirmation email. Cancel before your first alert for a full refund; after that there's no refund.
Where do the dates on a center page come from?
From CBP's public scheduler, which we read for every center once an hour. Times are in the center's own time zone. How we measure waits.